Get in Touch With Us
Got a question about how we review online casinos, spotted something that needs a second look, or want to flag an issue with a bonus offer we cover? This page explains how to reach us and what kind of response you can expect.
How to Send Us a Message
Email is the best way to reach our team. Write to us at [email protected] and a member of our editorial team will read your message personally. We do not rely on automated replies to stand in for a real answer.
To help us respond quickly, tell us upfront what your message is about. A short summary line — for example, "bonus terms question" or "correction request" — means we can route it to the right person without back-and-forth.
What We Can Help With
- Questions about our reviews — If something in one of our casino write-ups, bonus breakdowns, or comparison tables is unclear, ask us directly and we will explain how we reached that assessment.
- Corrections — Online casino offers, wagering requirements, and licensing details change often. If you notice something on drawnfromthedreaming.com that looks out of date, we want to know so we can check it.
- Content suggestions — If there's a topic around real money online casinos, free spins offers, or payment methods you would like us to cover in more depth, let us know.
- Site or listing enquiries — If you represent a casino brand and have a question about how listings or ratings work, introduce yourself and explain what you're asking about.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We will point you toward independent support services rather than trying to advise you ourselves.
What We Cannot Do By Email
We are an independent comparison site, not a casino operator. That means we cannot process deposits or withdrawals, verify your identity with any casino, resolve a dispute over a bonus payout, or access your player account on any site we review. Those requests need to go directly to the casino's own support team, using the contact channels listed on their site.
We also cannot guarantee any outcome from playing at a casino we list. Our editorial ratings reflect research into licensing, bonus terms, payment options, and game selection — not a prediction of what any individual player will win or lose.
Before You Get in Touch: Quick Checks
A few things are worth checking before you write in, since they cover the most common questions we receive:
- Bonus terms — wagering requirements, maximum withdrawal caps, and expiry dates are usually listed on the casino's own promotions page. Read these before claiming any offer.
- Eligibility — online casino play is only lawful for those who meet the minimum gambling age set by their state, and availability depends on where you are physically located, not just where you live.
- Licensing — a casino's licence details are normally listed in its site footer or terms page. If you cannot find them, that's worth flagging to us directly.
- Withdrawal delays — processing times vary by payment method, and identity verification (KYC) is a standard step before a first withdrawal clears, not a sign of a problem.
If you're weighing up options outside the mainstream licensed market, our page on Best Non GamStop Casinos 2026 covers that territory separately from the sites reviewed here.
What Happens After You Write In
Every message is read by a real person on our team, not filtered through a bot. We aim to get back to you within a couple of working days, though enquiries involving a specific casino's terms may take a little longer if we need to check something first. You'll always get a follow-up, even if the honest answer is that we don't have further information.
A Note on Keeping Things Accurate
We update our coverage of bonuses, licensing, and payment methods as things change, and reader messages are one of the ways we catch details that have moved on. If something on drawnfromthedreaming.com has affected your decision-making one way or another, we would rather hear about it than not.
Thanks for taking the time to read this far — we look forward to your message.